Q: FAQ RealTime Travel

Ans:

1. What is RealTime travel? Fast, simple and secure booking for flights and hotels.

2. Is RealTime travel a secure site? Payments are made via our ultra-secure RealTime payment gateway.

3. How can I book a flight on RealTime travel? Choose your departure airport and arrival destination and pick a date.  RealTime does all the hard work for you.

4. How can I book a hotel on RealTime travel? Choose the country and region and RealTime lists a range of hotels in that area for you to choose from.

5. Can I book a connecting flight with RealTime travel?  Your bookings are added to a Shopping Cart so that you can add whatever you need and pay at the end… just like in a supermarket!

6. How can I pay for my flight/hotel booking through RealTime travel?  When you click on the payment button, you will be automatically and securely forwarded on your webpage to the RealTime payment system to take payment safely and securely.

7. Can I change a flight date, time, route?  You can contact the call centre on +27 for any further booking changes.  Depending on airline and hotel rules, there may be additional fees to pay for changes.

8. I have forgotten/lost my boarding pass, what should I do?  You do not need a boarding pass; just go to the airport with your reference number.  Your ticket is issued automatically and you check-in at the airport with the reference.

9. Can I book a hotel/flight while out of the country?  Yes, you can use RealTime anywhere you can access the internet.

10. What happens if I need to cancel my reservation? You can contact the call centre on +27 for any cancellations.  Depending on airline and hotel rules, there may be additional fees to pay for cancellations.

11. How do I access my receipt after payment? Log into your RealTime account, under ‘Transactions’ click on the transaction details and download the receipt.

12. How do I access my ticket after payment?  You will receive a confirmation message with details to your contact email address which you supplied during the booking process.

13. How do I know my transaction is complete?   You will receive a notification for your transaction from RealTime on email and via text message confirming your transaction.

14. What happens when my transaction is not complete? A transaction might be pending for several reasons. Contact Support for more information.

15. Do I need to register when making a payment through RealTime? Registration provides you with a better user experience on RealTime.

16. Am I charged for making payments through RealTime? For mobile payments, normal network charges apply. For Visa and MasterCard, there are no transaction charges.

17. When buying using cards, why do I need to give more information? In order to protect you as a buyer, we may need to verify the card information and your identity. This is simply to protect you when transacting online.

18. How to contact RealTime travel by phone? You can contact the call centre on +27

19. What taxes, fees and charges may be charged by RealTime travel?  Any airline taxes, fees and charges are included in the ticket price.  There are no hidden costs.  What you see is what you get!

20. Can I check-in online using RealTime travel?  No but if the airline allows it, you can check-in directly on their own websites.

21. What are the accepted Travel Documents?  All you need is a passport and a visa for travel (if required).